At Perfectory IT – Your Perfect Digital Partner, we aim to provide high-quality digital services with complete transparency. This Refund Policy outlines the situations where refunds are applicable and the conditions where refunds cannot be provided. By using our services, you agree to the following terms.
Eligibility for Refund
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Refunds are applicable only when Perfectory IT fails to deliver the service within the agreed timeline.
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Refunds may be considered if there are major errors or issues in the delivered work that remain unresolved after revisions.
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Refunds will be processed in cases of duplicate payments or accidental overcharges.
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If Perfectory IT cancels the project due to internal reasons, a full refund will be issued.
Non-Refundable Conditions
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Refunds will not be provided if the project has been started or partially completed.
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Once a project is fully delivered and approved, no refunds will be applicable.
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Refunds will not be issued for change of mind or personal preferences after work delivery.
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If the client fails to provide the necessary information, materials, or communication required for timely completion, refunds will not be given.
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Correction requests will always be honored, but if the client refuses corrections, refunds will not be considered.
Refund Timeline
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Refund requests must be made within 7 days of payment if no work has started.
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If eligible, refunds will be processed within 7–14 business days through the original payment method.
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Partial refunds may be provided if only part of the service has been delivered.
Process to Request Refund
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Contact our team at perfectoryit@gmail.com with complete project and payment details.
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Our team will review the request within 3 business days.
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The decision regarding approval or rejection of the refund will be communicated via email.
Important Notes
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Refunds are issued only under conditions mentioned in this policy.
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Perfectory IT reserves the right to make the final decision on all refund matters.
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Clients are encouraged to request revisions and communicate issues before applying for refunds.
At Perfectory IT, our priority is client satisfaction. This policy ensures fairness while respecting the time and effort invested in each project.